Success management

• Onboarding new clients (club, promoter, festival): product demo, account set up & configuration
• In charge of making regular and proactive analysis of clients challenges & metrics and deduce from this work an actionable plan to help solving clients issues
• Helping with the creation of business cases with specific clients to feed other teams (marketing, sales) with qualitative content to display and share
• Adhoc help with field operation: material management (purchase, inventory, configuration, etc.), documentation (process, how-to etc.), on site help during the event (training, disputes, etc)

Tooling

• Handling specific & complex clients requests that our product (smartboard) cannot answer: data analysis, automation, back office management etc.
• Helping Ops team to test new approaches in Success and Care management (onboarding, data, problem solving)
• Analyse performance (onboarding, care, field operation etc.) in order to implement new processes, tools, strategy or to feed Product team with qualitative insights

Profile

• Creative, flexible and analytical mindset
• Interested into working in the event and startup environment
• Solution driven
• Location = preferably in Marseille
• Type of contract : internship or apprenticeship
• When? ASAP

Perks

• Offices : République à Paris et quartier Chave à Marseille
• Remote work
• Tickets restaurant (carte swile)