Google Doc with common definitions

General Policy for Warnings, Suspensions and Cancellations

• Which offense is this?
  • 2 warnings > 1 suspension (7 days)
  • 2 suspensions > permanent ban
• How long does a suspension last?
  • 7 days
• Is the customer subscribed or a trial?
  • If trials > 7 days
  • If customers > 7 days
• Actions Defined:
• Categories Defined:

Example Actions Based on Category

COVID-specific Policies

• 1 warning > 1 suspension > permanent ban