Google Doc with common definitions
General Policy for Warnings, Suspensions and Cancellations
- Which offense is this?
- 2 warnings > 1 suspension (7 days)
- 2 suspensions > permanent ban
- How long does a suspension last?
- Is the customer subscribed or a trial?
- If trials > 7 days
- If customers > 7 days
- Actions Defined:
- Categories Defined:
Example Actions Based on Category
- 1 warning > 1 suspension > permanent ban