Online Bill Pay is available if:

  1. Online Payments have been configured and enabled within the account
  2. The Client Portal has been configured and enabled, and the "Online Bill-Pay" setting is enabled.

When Online Bill Pay is available, all incomplete invoices will contain instructions to pay online.

When clicking on the link in the invoice (or the link in the email when an invoice is shared), you'll get to the following screen:

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  1. Invoice # - this is provided both in the "Share Invoice" email and within the Invoice PDF
  2. Access Code - this is a 6-digit number that is provided both in the "Share Invoice" email and within the Invoice PDF

Both values must match exactly those that are provided to be able to look up the invoice appropriately.

Once the invoice has been found in our system, you will see the current status of the Invoice:

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Clicking on the Pay Now button will guide you through the process to enter credit card information and to confirm payment:

On the first step, you'll need to confirm the payment amount (either paying in full or by choosing "Custom Amount" and entering a specific value to charge):

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Next, you'll be asked to enter your payment method. Confirm payment by clicking on the Pay button.

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Once submitted, the current balance and status of the Invoice should be displayed:

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