Problem Statement

Randstad recruits employees in bulk (100+ at once) based on client requirements and assigns them to client locations are were called "EW (Employee at Work)." With over 1M+ clients, most requesting blue-collar employees, Randstad faces 2 main challenges:

  1. Onboarding everyone at once typically takes 1–2 months
  2. Managing their payroll data in Excel spreadsheets is exhausting and leads to manual errors in reports and delayed bill payments.

Hence, a digital solution is needed to streamline the entire process.

The Plan

Four apps to be designed within end of 2021:

  1. eOnboarding
  2. Leave
  3. Attendance
  4. Reimbursement

The Process

At Randstad, I realized that the traditional UX design process—Discover, Define, Ideate, Prototype, Test—can't always be followed exactly. As someone new to process-oriented design culture, I was mentored by my manager and co-designer to elevate my thinking. My work was often right by chance, but it wasn't data-backed. Their guidance helped me channel my thinking in the right direction and validate whether I was on track.

We took a faster route. There was no time for empathy maps, crazy 8s, or other artifacts UX designers typically use to brainstorm. The image below shows our streamlined process.

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Step 1: Stakeholder Interviews

We conducted discovery workshops with the backoffice team (from whom the requirement came to us) and their Director. And found out all the user personas we needed for the system. Stake holder interviews happened for almost 2 months, gathering all their intel and translating them into 2 outcomes:

  1. Persona List & Pain points
  2. Product Requirement Document