Virtual Assistant / Customer Service Representative

Tel :+234-8139489764

Email : nyongoffiong9@gmail.com

LinkedIn: www.linkedin.com/in/offiong-nyong-0a8839174

PROFESSIONAL SUMMARY

Proactive Virtual Assistant with over years 2 + of experience in administrative support, email and calendar management, client communication, data entry and task coordination in remote settings. Adept at handling multiple responsibilities efficiently while maintaining high standards of professionalism and confidentiality. Skilled in using Customers Relationship Management( CRM) tools to streamline workflows, support project management, and enhance team productivity. Known for excellent organizational and communication skills, with a strong commitment to delivering timely and accurate support in fast-paced environments.

CERTIFICATIONS

Call Center Training – 2018 – Allied Educational Resources LTD Customer Support Certificate – Digital Skills Hub

REMOTE CUSTOMER SUPPORT/ CALL CENTER

NGCOM NETWORK 04/2024 – Present | Lagos State, Nigeria

• Answered and managed inbound support calls, assisting customers with technical issues related to internet connectivity.
• Logged customer interactions and solutions in the ticketing system for future reference and service continuity.
• Escalated complex issues to the appropriate technical team when resolution wasn’t possible on the first call.
• Maintained a calm and professional demeanor, even when handling difficult or irate customers.
• Assisted customers via Zendesk and live chat, resolving an average of 60 inquiries daily.