Case Study (15 min read)
In many hospitals, medical errors go unreported — not because nurses don’t care, but because the systems asking them to speak up are intimidating, clunky, or silent in return.
Nursa was designed to change that.
“This project was created by a small UX team — myself and one other designer — with guidance from my manager during my UX co-op at Centene Corporation. While much of my official work there is under NDA, Nursa was developed to explore those challenges further. It was presented during my final co-op showcase and was well-received by stakeholders for its clarity, relevance, and potential impact"
<aside> Timeline
January 2024 – May 2024
</aside>
<aside> My Role
<aside> Team
2 UX Designers + Senior UX Manager (Mentor)
</aside>
<aside> Project Context
A capstone-style exploration of healthcare tools, inspired by real challenges observed during my Centene co-op. Designed to work around NDA limitations.
</aside>
<aside> Project Constraints
<aside> Medical errors are the third leading cause of death in the U.S., yet many go unreported.
Why? For nurses and clinical staff, existing error reporting systems often feel time-consuming, unclear, and punitive. Issues like embarrassment, unclear UI, lack of follow-up, or simply bad software discourage many from logging incidents at all.
</aside>
Nursa was born from this reality — a chance to reimagine error reporting as something that felt human, helpful, and judgment-free. This wasn’t just a redesign — it was a user-first rethink of how to encourage safer, more consistent reporting in healthcare environments.
<aside> Nurses are trained to prevent mistakes — but when they happen, the systems meant to log those incidents often create more fear than clarity. Many avoid reporting altogether due to shame, confusing interfaces, or silence on what happens next.
Instead of helping prevent future harm, these tools unintentionally reinforce a cycle of underreporting and blame — leaving nurses unsupported and hospital systems in the dark.
</aside>