Certified Customer Success Specialist & Lead Gen Specialist for B2B SaaS — deliver measurable retention and pipeline growth.

<aside> 👋 Hi, I’m Nsikan Donatus

Dynamic Certified Customer Success Specialist with a proven track record in enhancing customer satisfaction and retention through data-driven strategies and personalized support. Skilled in CRM systems and cross-functional collaboration, achieving a 30% increase in client engagement. Passionate about leveraging AI tools to optimize customer journeys and drive success

I help B2B SaaS teams reduce churn and scale revenue by combining retention-first customer success with data-driven lead generation. I cut churn 20% in 12 months using onboarding playbooks and automated CRM workflows. I resolve 95% of escalations within 24 hours and cut response times 30% through process simplification. I’m currently training as a Cloud Engineer (AWS) to build scalable automation that speeds deployments and improves service reliability.

Driven by a passion for strategic communication and efficiency, I am excited to bring my expertise to Customer Success management and Lead Generation . By combining my academic background with hands-on experience in managing Customer, sales and executive support, I am committed to helping individuals and organizations streamline operations, enhance productivity, and achieve their goals with precision and professionalism.

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TOOLS

SKILLS

PORTFOLIO

Portfolio

SERVICES I PROVIDE

<aside> 📍 Lead Generation I generate, and enrich quality Leads, schedule appointments, handle correspondence, and organize files.

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<aside> 📍 Customer Services I provide email, chat, or phone support, manage inquiries, resolve issues, and maintain client relationships.

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<aside> 📍 Customer onboarding and lifecycle management Guided customers from first contact to full adoption, ensuring a smooth start and consistent engagement.

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<aside> 📍 Reporting on customer success metrics Built dashboards to track satisfaction scores, churn rate, and onboarding progress for data-driven decisions.

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WORK EXPERIENCE

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Junior Customer Success Manager

CGuard Protocol | Remote | September 2023 – March 2025

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<aside> 📍 Customer Success Specialist Excelsia Health | September 2025

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Sales and Lead Generation Specialist (Volunteer)

LearnHall | Remote | March 2025 – June 2025

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