• We use GOV.UK Notify for handling all of our notifications including text messages to send the OTP during the 2FA process and email notifications to the applicant after any significant event
• To monitor activity or update any messaging templates you will first need a GOV.UK Notify account. Your local authority may already have an account. To find out more about Notify, check this page or contact bops-team@unboxedconsulting.com if you have questions.
• A list of email / SMS notifications we send from BoPS can be found here.

List of BOPS notifications