I. Regional profile

A. Legal identity and level of operation

B. Missions and activities

II. The stakeholders

A. A diversity of beneficiaries

B. Several types of organisations as providers of volunteers, but also citizens who get involved on their own

C. Volunteers who are mostly working professionals

III. The wider context

A. A significant involvement from the public sector

B. A generally strong support framework

IV. Challenges and resources

V. Regional priorities and concerns for the development of the practice

VI. Ambitions and expectations for the intermediaries’ network in Northern America and worldwide

I. Regional profile

A. Legal identity and level of operation

All the respondent intermediaries in Northern America are non-profit organisations except for one which has company status.