Welcome to the support page for New York Stories.
Our goal is to make your time in the city as memorable as possible. Whether you’re here for a weekend trip or you’ve lived in New York your whole life, our app is designed to help you discover the city in a fresh way.
If something isn’t working quite right, or if you just want to share your experience, this is the best place to get in touch.
For support inquiries, please email us at: preverafael@gmail.com
We do our best to respond quickly, typically within 24–48 hours.
How do I unlock the full tour?
You can purchase the complete experience directly inside the app. Once purchased, the content remains available to you without limits.
Can I restore my purchase if I reinstall the app or switch devices?
Yes. Go to the app menu and tap on Restore Purchases. This will allow you to access any tours you’ve already unlocked.
Which devices are supported?
The app currently supports iPhone with iOS 16 and above. iPad is supported in compatibility mode.
We’re constantly working to improve New York Stories. If you have an idea for new features, tours, or stories you’d love to hear, please send us a note at preverafael@gmail.com.