Overall Notes
Untitled
add to wallet button after Binding card flow
User Backgrounds
6 interviews:
2 Fuel and Charge users
3 PTR
1 MC + 2 combined with PTR and FC
Pain Points
Fuel and Charge Card
Pain Points:
- Card Validation & Payment Issues:
- Issues with merchant codes (e.g., TankE includes ~15 regional providers), which required repeated card detail entry
- Inability to use the card at physical charging stations (e.g., Aldi, Lidl).
- Integration with Other Apps:
- Dependency on multiple apps (e.g., Pace, Ryd) for fuel station payments.
- No visibility into which fuel stations work with which apps.