Overall Notes

Untitled

add to wallet button after Binding card flow

User Backgrounds

6 interviews:

2 Fuel and Charge users

3 PTR

1 MC + 2 combined with PTR and FC

Pain Points

Fuel and Charge Card

Pain Points:

• Card Validation & Payment Issues:
  • Issues with merchant codes (e.g., TankE includes ~15 regional providers), which required repeated card detail entry
  • Inability to use the card at physical charging stations (e.g., Aldi, Lidl).
• Integration with Other Apps:
  • Dependency on multiple apps (e.g., Pace, Ryd) for fuel station payments.
  • No visibility into which fuel stations work with which apps.