UX

wtf: what’s the flow?

Breadboards and short hand use flows, part a crucial role that wireframes can’t satisfy. They focus on flow, structure, functionality

UX should be

aiming for a micro outcome that is crucial to a team or company macro outcome, which allows for experimentation, to deal with a blocker to that outcome. Success shouldnt be to “simply to build feature X.” It’s about what feature x needs to achieve, and why it needs to achieve that. What greater outcome it would contribute to.

Research

the Research question (what you want to learn) should be different to the survey or interview question

Research Questions Are Not Interview Questions

study customer behaviour, not opinions

usability testing, tests usability not usefulness

Research: Resources