NovoChat's Inbox is the center of NovoChat's omnichannel experience. Here is where incoming messages from all channels you have connected will be listed, distributed, managed, and handled by you and your agents. This article will show you the different features of Inbox to power up your business.

Inbox View

In the Inbox page, there are two main sections in the view:

  1. Conversation lists: Where chats are grouped into categories and Inbox menus can be found.
  2. Conversation window: This showcases the content and information of selected conversations and conversation-handling features.

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Inbox Tabs

Me

The 'Me' tab shows a list of messages assigned to you, which are chats that you currently take or handle.

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Unassigned

The 'Unassigned' tab shows new chats coming into your workspace, but not being handled by anyone at the moment

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All

The 'All' tab shows the activity of all chats in your workspace, ordered from newest to oldest.

You'll see whether there are new chats, resolved chats, ongoing chats handled by other teammates, or assigned chats. Keep in mind that the 'All' tab will only show to an admin and manager. For users whose roles are set as agents, they won't be able to see it.

👉 More on user roles

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