“Hospital is a last resort”
Coming to hospital means I’ve already been through a lot. Try to understand what has led me here.
“Every interaction matters”
A simple act of care – a smile, a kind word – can change how I feel in this moment.
“I am more than my crisis”
See me as a person, not just a patient. My identity and dignity matter.
“Feeling safe starts with feeling heard”
Listen without judgment. Understanding me is just as important as treating me.
“You don’t have to be an expert to help”
If you’re worried about someone’s safety, speak up. Risk exists whether we ask about it or not.
“Be kind, be calm, but be direct”
Asking about risk doesn’t cause harm – it helps.
“We need care the moment we walk through the door”
People fall through the cracks when they leave before seeing a specialist. Every staff member has a role in making us feel safe.
“Pain looks different for everyone”
How you respond matters. Providing reassurance helps us to feel safer.