About Mento

Mento is a career tech company. We’re on a mission to provide people access to the best career advice in the world, and empower them take action on it. In a world where jobs and careers are rapidly changing, we're equipping people with the coaching and community to build and maintain meaningful careers that actually work for them. We are on a mission to make caring for ourselves in our work and our careers not only essential but celebrated through coaching, community, and a digital platform.

We strive to create a fun, conscientiousness, collaborative, and supportive work environment, and are looking for several team members to join us! We are a remote-first company based in the US and Europe with over $5.5M raised from leading VCs and angel investors.

About the Role

We are looking for someone to empower our members and coaches to thrive on Mento. Your day to day will focus on building relationships with our members and coaches, and be their main point-of-contact. We’re very proud of the community that we’re building, and care deeply about creating an inclusive, supportive environment. You are the (not-so) secret sauce to making this all happen!

This is a unique opportunity to join a mission-driven, early-stage startup, where you'll be able to get in on the ground floor, help create systems and processes and impact the direction of our member experience and community. You'll report directly to our Head of Community, and collaborate closely with our Coaching Ops team. This role is fully remote, starting at about 30 hours per week, with the potential to transition into a full time position.

In this role, you will:

• Member support & communication: You will work directly with our members to ensure they are having a delightful experience. From onboarding emails to ongoing daily/weekly comms, you will make sure are all members are making the most of the Mento platform and feeling supported.
• Coaching Support & Communication: You will build relationships with our coaches and support them in scheduling issues, member communication, and onboarding.
• Hubspot: You will spend much of your time each week in Hubspot supporting members, automating tasks and communication, and keeping our data clean.
• Operations and Reporting: Support in the day-to-day operations of the customer experience and community team. This might involve collecting data and implementing ways to operationalize or improve processes, for example.
• Small tasks and housekeeping: There are an infinite number of tasks that go into keeping a startup running (semi) smoothly. Be helpful, be available, and be excited to take on any task.
• Community: You will help with the administrative side of our events and engage with our members in Slack.

Your day-to-day responsibilities will include:

• Be the main point of contact for all Mento members and coaches.
• Provide all members quick and actionable white glove customer support.
• Engage with members and coaches over email and Slack
• Acting with kindness and respect as an ambassador and representative of the Mento team