We make every effort to ensure travels go according to plan, but we understand that unexpected events can occur. Our cancellation policy is designed to provide Kindred members with a consistent and predictable travel experience while allowing reasonable flexibility for adjusting plans.

Cancellation Policy (more than 30 days in advance)

• To cancel a stay, the requesting member can directly inform their concierge through text at (+1 989 KINDRED) or via email at [email protected].
• Members can cancel without penalty up to 30 days before the start date of the booking. The Guest will receive a full refund of cleaning and service fees, and refunded any credits that were previously deducted for the booking.
• Hosts will not be eligible to earn credits for bookings cancelled greater than 30 days prior to the schedule start date and are welcome to make their homes available for other Guest bookings.

Late Cancellations (less than 30 days in advance)

• Cancellations made within 30 days of the Guest's scheduled arrival date will qualify as "Late Cancellations."
• In the event that a Guest cancels a booking within 30 days of the scheduled start date, the credits corresponding to the duration of the stay will not be refunded to the Guest's account and will be credited to the host’s account. Additionally, the Guest will forfeit any service fees paid for the booking.
• The cleaning fee is refundable in the event of a reservation cancellation by the Guest or the Host. However, if the Guest cancels within 2 days before the scheduled start date, the cleaning fee will be refunded minus a $50 cancellation fee.
• We prioritize the trust and dependability of our platform and will make every effort to ensure that experience is delivered as intended. In the event that a Host cancels a confirmed booking within 30 days of the start date or the Guest is reasonably prevented from being able to access or enter the home, we will attempt to secure alternative accommodations at other Kindred homes for the same duration and dates at no extra cost to the Guest.
  • Another home in the same city, or within 20 mile radius that can accommodate the same number of guests and pets as the original reservation will be deemed a “Suitable Alternative”.
  • If the Guest declines a Suitable Alternative Kindred home(s), Kindred will proceed with a full refund of the credits, service fee, and cleaning fee associated with the canceled booking.
    • Please note that the Guest will be ineligible for off-platform accommodations if Suitable Alternatives (as defined above) are available on Kindred.
• In the event that a member has violated Kindred's Member Code of Conduct or Terms of Service, Kindred reserves the right to cancel any booked or active trips without prior notice. In this event, Kindred is not responsible for securing alternative accommodations for the member.
• Kindred retains the right to review the standing of members who make Late Cancellations and take appropriate action if we believe that a member has cancelled unnecessarily, has misrepresented the circumstances around the cancellation, or has not taken reasonable efforts to maintain the scheduled stay as planned. Appropriate action may include membership termination or imposing penalties at Kindred's discretion. Please note that these measures are in place to safeguard the overall experience of our valued members and are not meant to be punitive.

Trip Protection Policy

• If Suitable Alternative accommodations are not available, Kindred, at its sole discretion, will either:
  • Reimburse the credits, service fee, and cleaning fee of the stay; or
  • Assist with third-party accommodation expenses, up to a maximum of $250 per night for 2 guests (+ $100 for each additional guest) up to 7 nights.
• In the event members book accommodations off-platform, the member must book accommodations through third-party providers directly
  • To initiate the reimbursement, members must do the following:
    • Send a copy of the booking confirmation receipt and provide the email associated with their PayPal account to [email protected]
    • Sign the Alternative Accommodations Payment and Release Agreement
  • Once the above items are complete, Kindred is responsible for reimbursing payment within 14 business days.
• Booking third-party accommodations or an alternate Kindred home will be deemed a “successful rebooking”, and will not be eligible for any refund of the credits, service fee, and cleaning fee associated with the original booking.

Trip Changes

• Guests can request to extend their stay, subject to the discretion and approval of the Host. If approved, the Guest will pay any applicable difference in credits and service fees.
• If Guests choose to shorten their stay more than 30 days before their confirmed arrival date, Kindred will refund the difference in credits and the service fee. If, however, Guests shorten their stay within 30 days of their confirmed arrival date, they will forfeit the difference in credits and the service fee, though the credits the Host receives will remain.
• If Guests come across a more suitable Kindred home for their upcoming travels while already having a confirmed reservation in another Kindred home, they can cancel the reservation without incurring any penalties if the trip is scheduled for more than 30 days in the future. However, the regular cancellation policy will apply if the trip is within 30 days, and the guest will be responsible for paying the difference in pricing, if any.