You cannot scale chaos. You can only scale predictability.
AI-powered operations leader who designs, governs, and operationalizes intelligent workflows inside complex, regulated service environments. I translate AI tools and ambitious initiatives into practical, repeatable systems that teams actually use — then document the architecture so it scales without me in the room.
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FL Realtors - 2026 Vice Chair, Attainable & Workforce Housing Think Tank
Suncoast Tampa Area Realtors Public Policy Committee
USF GenAI in Action Certified
USF AI Whisperer: Crafting Prompts Certified
UNF AI for Work and Life Certified
Google PM Certified
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Process Architecture
CRM workflow design · SOP development · Human-in-the-loop governance · Failure mode analysis
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AI Enablement
n8n automation · Zoho suite · AI-assisted operations · Agentic workflow design
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Education as Infrastructure
7 years teaching · Instructional design · Team adoption · Training program development
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