Transcript

User Interview Analysis: Maria Olivier Flores (Director, Extended Day Program; Former Community Schools Lead)

1) Executive Summary

Maria runs after-school/extended day in a NY district and has 25+ years working in community schools. She discovers grants primarily via networks (CBO partners, coalitions), then navigates alignment/capacity checks, multi-party drafting, and painful post-award reporting/implementation. Funding volatility (delays, cuts) is forcing a pivot toward private funders. Her “one thing”: “Find me the grants that align to the district need and vision,” plus templates and post-award action plans to ensure delivery. Maria Olivier Flores Transcript


2) Core User Pain Points

1) Discovery is informal, network-driven, and noisy

What’s happening: Maria hears about opportunities from United Way/CBO grant writers and community schools coalitions; she forwards RFPs to leadership, only to learn many are misfit (wrong demographics, CBO-only, etc.). This creates churn and missed windows.

Direct quotes:


2) Go/No-Go hinges on vision fit and deliverability (capacity, space, population, sustainability)

What’s happening: After superintendent review, a committee vets eligibility + feasibility. Grants fail when teams promise what they can’t deliver (staffing, space, safety, target population) or misalign with district vision. Sustainability is part of the bar.

Direct quotes:


3) Data exists; aligning it to the ask is the hard part