Who?

• 215 emails sent / 6 responses

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Top 5

1. Deutschlandticket Purchase & Renewal Confusion

Pain Points:

• Users confused about monthly vs. quarterly renewal rules.
• One user purchased April DT instead of March, couldn’t find a way to correct it.
• Users worried about renewal emails and whether they come from employer or app.

Actions:

✅ Improve UI to clearly show which month’s budget is being used.

✅ Add status indicators and renewal clarity directly on the DT card.

✅ Review renewal email wording + confirm ownership (NAVIT vs. employer).

2. Payment & Apple Pay Issues

Pain Points:

• Apple Pay setup repeatedly rejected, user worried about future payments.