All open tickets are displayed on the Home page of the Agent. You can see all of your tickets and tickets assigned to others.

Tickets List

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Open Tickets list can be filtered on the following options:

Advanced Search

Advanced Search allows you to filter the ticket list on other criteria not available in the options.

Enter the search criteria then click Search.

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After entering the filter criteria, all matching tickets are displayed in a Ticket results window.

The ticket results show the ticket question, status, creator, and date created.

Click View to see the ticket details.

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Ticket Options

View: Opens and displays the Ticket information, including all messages. See Viewing Tickets.