Learn how to manage your reservations with Eat App

Reservations in Eat App are dynamic and give restaurant operators the ability to make changes on the fly regardless of weather those reservations came from one of your widgets on the web or were created by one of your staff members.

Editing a reservation

Editing reservations with Eat App is super simple and can be done at any point during the customer's dining journey. To edit any reservation, open the reservation details:

From the reservation details pop-up, you are able to directly change:

• The status of the reservation (eg: when a customer requests the bill, you can change the status to "Check Dropped"), this helps your staff stay informed of where every single one of your guests is along their diner journey.)
• The Wait time (only if the reservation is on the waitlist)
• The time of the reservation, in cases when a customer is running late and you want to quickly amend their reservation details.
• The party size, in situations where more or less guests show up than initially planned.
• The duration of the booking.
• Add/view comments

For all other changes to a reservation, click the edit icon at the bottom of the reservation details pop-up.

To learn more about messaging your guests about updates to their reservations click here.

Reservation Status

Your reservations can move through a variety of different reservation statuses that reflect their stage in the diner lifecycle. We've grouped all the statuses based on this lifecycle allowing you to easily filter/sort based on these properties.