This section provides guidance on managing the technology contracts and suppliers you procure. The first section provides an overview of basic contract management techniques. The second, third and fourth sections provide practical steps you can take within your management approach to achieve service improvements: through blanket continuous improvement approaches, adopting strategic supplier relationships, and working collectively to hold shared suppliers to account.

Manage Contracts in a Standard Way

Ensure Suppliers Continually Improve

Adopt a Partnership Approach With Key Suppliers

Collectively Manage Shared Suppliers

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