A management role at Waverly Stone is a commitment to the owners and the entire team. Managers are responsible for creating an accepting, comfortable environment for all employees. Thank you for helping make Waverly Stone a great place to work and visit.

Purpose: Prepare managers to lead AM/PM shifts, uphold standards, and escalate correctly.

Duration: Est. 2–3 weeks.

Core Responsibilities

• [ ] Fix POS errors when they occur
• [ ] Handle guest issues with calm, solution-first communication
• [ ] Jump in to run food and support the floor during peaks
• [ ] Maintain shift pacing and standards at the pass
• [ ] Communicate 86s and menu changes to FOH and BOH
• [ ] Ensure safety, cleanliness, and closing standards are met

Step One

This interactive training video teaches managers how to navigate Toast efficiently. Learn essential manager tasks, troubleshooting methods, and advanced features to support the team and keep service moving.

Toast Classroom

Quick Actions

• Open Toast manager functions
  • [ ] Reopen or void a check
  • [ ] Reassign a table or merge checks
  • [ ] Apply comp or promo correctly
  • [ ] Reprint or resend a ticket to kitchen
• Troubleshooting
  • [ ] Card reader not pairing? See Troubleshooting Card Readers
  • [ ] eGift questions or payment issues? See Toast eGift Card Troubleshooting
• Communications
  • [ ] Post 86s and menu changes to Expo and FOH
  • [ ] Update servers on pacing and large parties

Pre-Shift Briefing

• [ ] Review reservations, large parties, and special events
• [ ] Confirm staffing, sections, and break plan