Fernand is a modern customer support tool designed for SaaS — It’s fast, modern, and built to be calm, reducing the anxiety of answering support requests.
After you’ve connected your Lemon Squeezy account to Fernand, you’ll be able to visualize your customer subscription, payments, and their status directly from the context of the customer conversation. This enables you to easily troubleshoot failed payments, incomplete transactions, and provides more insights into customer payment status without switching tabs.
You’ll need to have an account on www.getfernand.com. You can sign up for free, and enjoy a trial of 14 days. There is no credit card required. You can connect your Lemon Squeezy account during the trial without any limitations.
Go to your settings (or hit G then S ) by clicking on your avatar at the bottom left corner of your Fernand dashboard. From there, select "Integrations" on the left navigation.
Look for Lemon Squeezy and click on the "Connect" button. You’ll be taken to your Lemon Squeezy account and will be prompted to accept the connection.
Once the integration is complete, you will be able to see customer payment information populating on Fernand's conversation listing and detail sidebar, directly in context.
You can also use Fernand automation rules and smart snippets to act based on the signals from your Lemon Squeezy payment data.
For example, you can build a priority support queue for users on a certain plan or auto-respond to free users, telling them it'll take longer to process their requests.
Head over to Fernand’s settings page or hit G then S and select “Rules” on the left navigation menu. From there, click on “Add rule” to create a new one.
