Technical Support Engineer | APIs, Identity & Cloud | FinTech & SaaS

Technical Support Engineer with deep experience supporting customer-facing SaaS platforms across authentication (SSO, MFA, OAuth2), APIs, and AWS-based cloud architectures.

I specialize in diagnosing complex issues across customer environments, translating technical failures into clear explanations for customers, and partnering cross-functionally with Product, Engineering, and Customer Success to drive resolution and reduce repeat incidents.

Identity & Access Management — Customer Discovery and SSO Design

Authentication issues are among the most common and high-impact problems faced by B2B SaaS customers. I support customers through the setup, troubleshooting, and ongoing maintenance of secure authentication workflows, partnering closely with customer IT teams to resolve access issues quickly and safely.

• Diagnosing and resolving SSO, MFA, and user access issues across customer environments
• Translating customer-reported symptoms (login failures, access errors, provisioning issues) into clear root-cause findings
• Explaining authentication concepts (SSO vs MFA, SAML vs OIDC, group-based access) in plain, customer-friendly language
• Validating configurations and fixes to prevent repeat incidents

Creating User Groups:

CreatingGroupsInOkta.mov

Adding New Users (Individual):

AddSingleUserOkta.mov

Adding New Users (Bulk):

BulkAddUsersOkta.mov