This is an FAQ for the Magic Puzzles Kickstarter project. After a Kickstarter project ends, creators are no longer able to update the FAQ on their Kickstarter page, so we’re keeping this updated FAQ on our website. (We are also posting regular updates on our Kickstarter project, and individually emailing backers about their puzzles).

<aside> 📆 Last updated: 8/6/2021

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<aside> 🔔 Tip: Questions that have been added or updated recently are marked with a bell emoji.

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<aside> ➡️ Tip: Click on the little arrow to expand a question.

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📦 Questions About Shipping

• What is a Kickstarter project, and why did I have to wait for my puzzles to ship?
• Will I get a notification and a tracking number once my order has shipped?
• What is the shipping schedule?

🏠 Questions About Backer Surveys

• What is the Kickstarter backer survey?
• I filled out my backer survey recently, why haven't my puzzles shipped yet?
• How do I confirm that I filled out my backer survey and the information is correct?
• What do I do if I didn't receive a backer survey or can't find my backer survey?
• What if I pledged for an custom backer reward (e.g. two single puzzles, a three-pack plus a single, etc) and the survey doesn't handle that option?

📬 Questions About Changing Your Address

• Can I change my address?
• What if I moved to a new country or got stranded due to Covid?

🙋🏼‍♂️ Other Questions

• What should I do if I am missing a piece or my puzzle is otherwise damaged or incomplete?