The problem:

Users report to dTech on software issues with Aragon Products, some of them which need immediate attention (high priority), and others which can wait (low priority). Dev-champs in our Product Team need to save as much of their available 🧠-power as possible to ship quality code in order to create hugely successful Aragon Products, support is needed on solving software issues.

The solution:

Gimme Más! 🤗 dTech assists our Dev-champs by debugging software issues (immediately if need be), by escalating issues to the relevant repository owners when necessary, and by creating fixes for software issues where we can.

The Procedure:

The workflow for fixing software issues can be properly coordinated and documented with a joint dTech - Product Team Jira Kanban Board:

Agile Board - Jira

All software issues will be elevated to the product team who can then reassign maintenance and high priority issues as needed. A collaboration call between one person on the product team and dTech will be setup for 30 min, twice a month to ensure alignment. All transparency will be in Jira, Github, and a synopsis in the dTech monthly report @Ramon Canales

Example software issues worked on by dTech:

Issue: DAO creation failing on Aragon Client Polygon Mainnet

Priority: high, 95% of new Aragon users failed to create DAOs

Fix:

fixes maxPriorityFeePerGas in _handleTxPricing by mathewmeconry · Pull Request #5018 · ChainSafe/web3.js