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If you would like to use the bot answering capability on LingChat, please visit: LingChat Bot Capabilities Introduction and Operation Explanation.

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Through this article you will learn:

LingChat overall functional structure and capabilities
How to install LingChat
How to log in/sign up LingChat account
Aggregate e-commerce platform stores + social media through LingChat
Customer reception through LingChat
Data analysis through LingChat web version </aside>

1.LingChat Overall Introduction

1.1 Introduction Video

LingChat creates a superior customer experience by unifying all your communication channels. Customers enjoy a consistent experience, whether they're interacting on your e-commerce site or social media, with all the original platform features they expect. And with 24/7 AI-powered chatbot support, they always receive prompt, helpful service.

https://www.youtube.com/watch?v=ni7MzltIW3Y

1.2 Supported eCommerce Platforms and Social Media Channels

Channel	Thailand	Malaysia	Singapore	China Seller Center	Taiwan，China	Philippines	Vietnam
lazada	✅	✅	✅
shopee	✅	✅	✅	✅	✅	✅	✅
tiktok	✅	✅	✅
WhatsApp APP+business APP（Non-business API）	/	/	/	/	/

1.3 Hardware Specification

Lingchat requires a local installation on your computer. When logging into multiple stores, there are specific hardware requirements to ensure optimal performance and avoid issues such as lag or stuttering.

Below are the recommended performance specifications:

Specificaton	Maximum Supported Store
8 GB RAM	Supports a maximum of 10 stores/platforms. Enable virtual memory based on solid-state drive (SSD): supports a maximum of 15 stores/platforms.
16 GB RAM	Supports a maximum of 20 stores. Enable virtual memory based on solid-state drive (SSD): supports a maximum of 30 stores/platforms.

1.4 Functional Module

image (2).png

1.4.1 Left Side - Message Aggregation List

Agents can view the unread message notifications of multiple platforms and switch the reception page of multiple platforms on this page;

1.4.2 Center - Reception Page

Agents can reply to customer service messages on this page.