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If you want to know how to install LingChat and how to use the basic functions, please visit：LingChat Product Manual V1.1 20250331.

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Through this article you will learn:

• List of LingChat Bot Capabilities and Case (Part 1 and 2)
• How to Cooperate with Human Agents to Improve Reception Efficiency and Manage Response Risks (Part 3 and 4)
• How to Optimize Bot Operation Through Case and Data Analysis (Part 5 and 6)
• How to Configure and Enable LingChat Bot (Part 7) </aside>

1.What LingChat Bot Can Do

1.1 Product Recommendation

Case: Buyers want to get a ribbon suitable for little girls recommended , the bot gives advice and supports clicking the card to jump to the product details page.

Q：Recommend a ribbon suitable for a little girl

Buyers consulting page (ask a question ➡ get the recommended content ➡ view recommended products and terms ➡ jump to the product details ➡ continue the chat)

https://www.youtube.com/watch?v=5JH-7c1WHf8

1.2 General Knowledge Response

Case: Consulting about return and exchange information, providing operation guidelines and introducing the information required from the buyer.

1.3 Chatting Reception + Question Clarification

Case: Express service attitude professionally, guide customers to ask questions, and also block some invalid questions from customers, so that human can focus on solving complex problems.

1.4 Customer Service Risk Control: Customers' Anger or Complaints + Inability to Answer Questions, Automatically Transfer to Human Customer Service.

Case: When customers express complaints and impatience, automatically transferred to human customer service (the transferring words can be configured by the enterprise). User-side page (express complaints and impatience ➡ human reception)

https://youtu.be/cMCLHMif59k

1.5 Multi-language Response