New York, San Francisco, or Remote (US)

Company Overview

Activate your customer support data to unlock a faster, smarter CX team.

As businesses scale, customer support often becomes more difficult—thanks to data silos, team silos, volume surges, and a reliance on qualitative feedback. At Lang, we believe it should be the opposite. We’re on a mission to make great customer support easier as you scale, not harder. The Lang platform reconciles common issues by helping teams auto-tag and categorize any customer interaction point, giving them the ability to structure data, automate, and collaborate more efficiently. We’re here to help businesses get more out of their customer data, and more out of their support team.

The company works with some of the fastest-growing companies in the US like Hippo Insurance, Freshly, Ramp, Pair Eyewear, Rue Gilt Groupe, as well as international companies such as Caixabank, Vodafone and Más Móvil.

The US team is distributed with hubs in New York and San Francisco. Our main language of communication is English but much of the team is fluent in second and third languages.

Our core values are:

• We are empathetic
• We move fast by trial and error
• We trust each other
• Invention is in our roots

We’re committed to building a culturally diverse team and strongly encourage you to apply regardless of your location, background, race, gender, sexual orientation or any other personally defining attribute. We encourage every person who is interested to apply. So take the leap! Even if you don’t match 100% of the job description, you might just be the perfect person for one of our open roles.

About the Job

We are looking to expand the Growth team with a Business Development Representative that wants to join a fast-growing startup. As one of the first members of the Lang.ai Growth team, your work will have a direct impact on the company's growth and help us meet our ambitious vision to become a category-defining company in the Customer Experience space.

What You Will Do

Your main goal will be to generate qualified meetings and opportunities for the Sales team.

You will be a representative of the Lang.ai brand and the crucial first touchpoint for our new, soon-to-be customers.

Your day to day activities will include:

• Build, prioritize and qualify a sales list within a given vertical (or verticals)
• Research accounts to identify decision-makers and internal champions at target prospects
• Dive deep into CX communities to uncover and target qualified buyers
• Initiate conversation and build relationships with potential customers through a mix of phone calls, emails, Linkedin messages, networking, and creativity!
• Work directly with the Head of Sales and Head of Growth to ensure Lang has the highest possible close rate
• Leverage CRM and other sales tools to fully optimize your time, documenting your activities and conversations