At Lynk, the wellbeing of our customers, our Pros, and our staff is our #1 priority and as we follow the latest news and public health guidance regarding the novel coronavirus (COVID-19) we wanted to update you on the steps we are taking as a service-run platform to keep everyone healthy and safe within the Lynk ecosystem, Pros and customers alike.

☝🏾 Staying informed and taking action

We are following guidelines on the coronavirus response from trusted websites like the CDC and WHO. Lynk professionals are aware of and following preventive measures, including frequent and thorough handwashing and avoiding crowds.

We want to discourage the circulation of false or otherwise misleading information. Hence we are closely monitoring, updating and training our teams and Pros on best practices regularly during this time based on verified information only.

🧼 Following best practices of hygiene and social distancing

We are continuing to provide services; however, we are making a few changes to best protect the health of our Pros and our Customers:

1. Any Pros or staff who have symptoms of fever or cough (OR any of their family members) are mandated not to attend work;
2. We’ve temporarily suspended Facial Threading & Waxing due to the intimacy of the service delivery;
3. All our Beauty Pros will use gloves for all non-risk services and will be equipped with hand sanitizers. We are all practicing regular hand washing (using warm soapy water and washing hands for at least 20 seconds) and continued sanitizing of all tools with medical-grade sanitizer. The good news is that these practices are business as usual for our Pros.
4. All our Pros have face masks if the customer requests that one be used. This will help with covering their nose and mouth while coughing or sneezing during a service. We also recommend using a tissue or one’s elbow if not using a mask — even for our customers — then discarding the tissue immediately.
5. Pros will be carrying sanitizers with them to enable the disinfection of frequently used surfaces.
6. We’re also advising all our Pros to refrain from handshakes, so please don’t take offense! :)

From the beginning, our mission at Lynk has been to provide meaningful careers, work opportunities and capacity building for informal sector workers. In challenging times like this, our mission is more important than ever. Our team is working around the clock to create a safe working environment for our Pros and our Customers, and also to help make sure that our Pros are informed and rapidly trained on how to operate in a world of recommended social distancing.

We also request that our customers, too, take the same precautions to not put anyone at risk: if you or any member of your family are experiencing any cold or flu-like symptoms — or even a runny nose — please do not book an at-home service.

We are monitoring the situation closely, and dispensing more communication as the situation evolves. In the meantime, if you had a service planned that you would like to cancel or reschedule, please email us at [email protected]. If you have any questions and concerns we are here to respond to them gladly.

💼 A special note for our Business customers

Per the earlier point regarding precautions requested from Lynk customers, we request our Business clients not to book services if anyone on your team is sick, and ensure that your business takes the same precautions as recommended by the Kenyan government and other authorities.