🎯 Objective:

• Create a centralised knowledge base to educate users about accessibility standards, including WCAG compliance, and provide best practices for resolving common accessibility issues.

❤️ Key Benefits:

• Provides users with the resources they need to understand and fix accessibility issues.
• Reduces dependency on external sources for accessibility knowledge.

📈 Success Metrics:

• User engagement with the knowledge base.
• Reduction in support tickets related to accessibility queries.

📘 User Story:

• As a website owner or developer, I want access to a comprehensive knowledge base so that I can understand accessibility standards and learn how to resolve issues on my site.

✅ Use Cases:

1. Primary Use Case: User searches for information about specific WCAG criteria and finds best practices for compliance.
2. Secondary Use Case: Users reference the knowledge base while resolving flagged issues in an accessibility audit, improving their understanding of compliance needs.

⚙️ Functionality:

• Offer a well-structured, easily searchable knowledge base covering key accessibility topics, including WCAG criteria, best practices, and troubleshooting guides.
• Include links to related knowledge base articles within the accessibility solution flow.
• Allow users to bookmark or tag important articles for future reference.