As you will interview trends and patterns, pays attention and divide customers by New existing and churn status.

Date splitted by quarter Can be a good indicator

KPIs here have a double objective

  1. Identify what your audience wants/needed
  2. Mesure if the actions implemented are successful

You will have 3 ways to identify in bulk what is happening in your systèm

  1. Via your CRM
  2. Via usage/data
  3. Via questionnaires

MORE CONTENT COMING SOON !!