Executive Virtual Assistant | CRM & Automation Specialist

Contact me

Email address

judemliguid@gmail.com

Phone number

+63-947-723-7579

Website

https://judemikelliguid.onrender.com/

Socials

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Resume and Introduction Video

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https://www.dropbox.com/scl/fo/upquwttrf4re6fsmlb5to/AKSWoYF99LFAh1LjEFd_dnw?rlkey=r2lvmaeuqtmzvqedyvc47ttzq&st=1g0tgftx&dl=0

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About me

I specialize in keeping fast-moving teams focused and organized. With a background in executive assistance, customer support, and operations, I turn scattered tasks into smooth systems. Whether it’s coordinating schedules across time zones, solving logistics issues, or improving day-to-day workflows, I bring clarity and structure to wherever I’m needed most.

I don’t just complete tasks, I anticipate what needs to be done, communicate clearly, and always follow through. If you’re looking for someone who’s detail-oriented, adaptable, and easy to work with, I’d love to connect.

Experience

September 16, 2024 → April 29, 2025

Customer Service Representative

ePerformax Contact Center and BPO (Ecommerce Account)

• Resolved an average of 30+ logistics-related inquiries per day, including tracking updates, delivery issues, and order modifications, ensuring 95%+ customer satisfaction.
• Addressed product concerns, billing issues, and account updates for a diverse customer base, reducing repeat inquiries by 20% through clear, solution-oriented support.
• Maintained 100% accuracy in logging interactions into the CRM system, contributing to better team coordination and faster issue resolution across departments.
• Collaborated with internal teams and third-party couriers to recover or resolve 100% of reported lost or delayed parcels within company SLAs, minimizing order disruption.