<aside> ▶️ This role has been filled as of April 13, 2021, but we appreciate your interest.
We may reopen similar positions in the future, so stay tuned!
</aside>
tl;dr: Early-stage healthtech startup hiring for an Operations Specialist to join our team. Our members love us for our quick, friendly, and thorough support. You'll be joining a small team of three to help handle our inbound email messages, build internal processes, write documentation, and keep our operations running smoothly.
We're looking for a contract hire (~40 hrs week, including weekends), from a US/Canada-friendly timezone.
Levels is an early-stage startup working to solve the metabolic health crisis. If you want to know what we're all about, you should check out The Secret Levels Master Plan (just between us).
Poor metabolic health is a risk factor for many diseases, and few people have the right tools to create positive feedback loops with their diet and exercise. We've seen massive value of using wearables, including continuous glucose monitors, to help behavioral change.
We're still in the scrappy startup phase, so are looking for people who are comfortable with ambiguity and having wide impact. We've been remote-first since Day 1, and care a ton about communication, autonomy, curiosity, and initiative.
We've been running a Beta pilot since last year, and have thousands of happy paying customers who are using Levels to stabilize their energy levels, lose weight, optimize athletic performance, and learn strategies to reduce risk of chronic disease. Customer excitement has been off the charts. We're currently preparing for a public launch (with over 100,000 people on our waitlist).
Our team is highly experienced, and has started and sold companies before. We also love learning from each other, and are looking for people who bring a new set of experiences and backgrounds to our team.
First and foremost, we're looking for people who are excited about what we're doing—you don't need to know anything about metabolic health, but should be excited to learn.
Our members have come to love our quick, friendly, and thorough support – and our operations team is at the heart of that experience.
The role responsibilities include:
Since we're a young company with a small team, our ability to coach and train is limited; we're looking for individuals that already have experience working in fast-paced, high quality support and ops environments. Responsibilities in this role will vary over time, but it will remain a member-facing role that requires strong problem-solving abilities, clear communication, and a genuine interest in helping people.
This role is currently a contract position for 40 hours/week and pays $30/hour. We are open to part-time offers as well. You should be based in a North America compatible timezone and be available to work at least one weekend day on a regular recurring basis.