Platform:

Mobile App (Android focus)

Timeline:

2 Weeks

Domain:

Smart Home / ISP Utility App

Role:

Product Designer

Project Overview

About the Project

This project focuses on the strategic & research driven revamp of Jio Home which is a centralized control app for Jio’s home ecosystem, including internet services and device management. While the app is functionally comprehensive but the experience is system-driven rather than user-driven, leading to usability friction, poor task discoverability, weak interaction confidence and lack of accessibility features.

This case study focuses on UX auditing and redesigning the core interaction flows, specifically:

• Home dashboard
• Device discovery & pairing
• Remote control interface
• Accessibility & Visual Hierarchy

The goal was to shift the experience from a telecom utility mindset to a consumer-grade smart home control experience.

Tools Used

• Figma – UI design & prototyping
• Figma Make / AI – UI generation & iteration
• Notion – Documentation & case study structuring
• Play Store + Reddit – Research data sources
• ChatGPT- Research & Documentation

Customer Research

Research Objectives