Summary

Sam reported that Janelle no longer had access to his email and asked for Outlook / Microsoft 365 access to be checked and made full visibility for Outlook desktop and Outlook 365.

Work Completed

• Resolved live Microsoft 365 user objects for Sam@kylawoffice.com and Janelle@kylawoffice.com.
• Confirmed both accounts are active, licensed, and not hidden from address lists.
• Confirmed both mailboxes have OWA, MAPI, EWS, and ActiveSync enabled.
• Confirmed Sam Inbox is reachable through the Graph app-only read path and had 103 unread items at time of check.
• Found that Janelle already had FullAccess and Send-on-Behalf, but did not have SendAs.
• Refreshed Janelle's FullAccess with AutoMapping $true so desktop Outlook can rediscover the mailbox.
• Added SendAs for Janelle on Sam's mailbox.
• Re-ran Exchange verification and confirmed FullAccess, SendAs, protocol access, and address-list visibility after the change.

Evidence

Local audit JSON: /Users/samaguiar/Documents/Projects/admin/outlook-audits/janelle-sam-mailbox-permissions-20260528T141500Z.json

Local session log: /Users/samaguiar/Documents/Projects/admin/session_logs/janelle-sam-outlook-access-2026-05-28.md

QA queue note: /Users/samaguiar/Documents/Codex/_qa-queue/2026-05-28-janelle-sam-outlook-access.md

Reason For Ending

The tenant-side repair and verification are complete. Any remaining issue would likely be Outlook client cache/profile propagation rather than Exchange permission state.

Suggested Next Steps

A future agent can optionally add a small recurring Microsoft 365 delegate-permission monitor for owner-critical mailboxes, or build a cloud-hosted version with local sync if Sam approves. This is optional because the immediate access issue has been repaired and verified.

Handoff