I have chosen to audit the Translink website as I have been a customer with Translink my entire life. I’m familiar with common faults in the website and am passionate about helping resolve these issue. Translink is widely known as the primary transportation bus and train company exclusive to Northern Ireland. Their motto is “Connecting people and places across Northern Ireland”. The website provides users with options to: buy tickets to travel (via bus or train), view timetables, find information. The website highlights new information that Translink offer, keeping users informed for future travel endeavours. Translink also offers safe, trustworthy transportation. The company is a monopoly and is state-owned, providing public transport. Translink is the main travelling company for everyday transportation services within NI travelling through the city and outskirts of Belfast. My UX audit includes identified usability issues with the website. My UX audit is constructed to highlight key problems within the website that is causing friction with a user. Improving the user experience of all users by adapting functions, signage, content, error messages and accessibility.