Purpose of this Playbook

• To provide a clear, efficient, and actionable guide for managing all client projects at Digisyn Co.
• To ensure seamless collaboration between clients, the project team, and stakeholders.
• To standardize processes and increase efficiency while maintaining high-quality results.

Role of a Project Manager (PM)

• Acts as the central point of communication between clients, internal teams, and executives.
• Oversees project planning, execution, and delivery while maintaining timelines and budgets.
• Ensures project alignment with Digisyn Co.’s service standards and client expectations.

Key Responsibilities

• Planning & Coordination – Define project scope, milestones, and resources.
• Client Communication – Provide clear updates, reports, and manage expectations.
• Team Management – Assign tasks, track progress, and ensure accountability.
• Quality Assurance – Ensure deliverables meet client requirements and company standards.
• Post-Project Review – Conduct debrief sessions and document lessons learned.

Performance Indicators (KPIs)

• On-time delivery rate (Target: 95%+).
• Client satisfaction score (CSAT) (Target: 4.5/5+).
• Budget adherence (Within ±10% of projected costs).
• Number of revisions required per project (Lower is better).