10 yrs of experience | NPS & CSAT Implementation & Analysis | Onboarding Plans & Churn Prevention Expereince | Automation Strategies & Dashboards Implementation | Team Management & Leadership
Location: Tarragona, Spain · Email: bar.bar1054@gmail.com · Contact: +34 613 54 57 17 · LinkedIn
https://www.loom.com/share/4b00f959ff974f2d9e154afdd4944af7?sid=21b757b1-2c41-43c0-ba78-3af42c5aa023
10 years of experience leading Operations and Client Success across SaaS, consulting, and service-based industries, I´ve built scalable systems that drive efficiency, retention, and client satisfaction. I’ve worked with businesses generating between €2M and €35M in annual revenue, helping them streamline onboarding, automation, and customer experience operations. My expertise spans workflow optimization, performance management, churn prevention, and process automation using tools like G-Suite, Office 365, Airtable, Notion, Slack, and AI-driven platforms. I work to balance strategic vision with hands-on execution, I lead with empathy, structure, and data.