For: COO, Creative Agency (30+ Active Projects)

Purpose: Establish a unified system that eliminates scattered communication, missed deadlines, and undocumented approvals.

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Start here

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1. Communication Channels and When to Use Each

1.1 Slack (Primary Internal Communication Tool)

Use Slack for:

• Quick questions
• Daily updates
• Task clarifications
• Sharing files under 50MB
• Status checks
• Internal coordination

Do NOT use Slack for:

• Client communication
• Formal decisions
• Contractual or legal information
• Long-form updates requiring context