Did you know that we have teammates working from 15 different countries? This makes internal communications incredibly important to feeling connected with one another, and to our success as an organization.

The aim is that following these guidelines will make us more consistent, predictable, and effective in our communication as a team. In places where these guidelines aren’t practical or effective, do what you feel is best (and notify the Internal Ops team so that we can potentially modify the guidelines based on your learnings).

When communicating with teammates:

• Assume positive intent. Because we communicate primarily over the internet (which can be hard to interpret across culture/language), never hesitate to ask for a clarification from a teammate if something feels confusing, tense, or unclear.
• Respond in a timely manner. Whenever possible, read and respond to messages from teammates within 24 hours on working days. ****If you are not able to be responsive or you are offline, please make sure this is clear to colleagues.
• Be respectful of teammates’ time. We work with teammates across nearly every time zone, keep timing in mind when scheduling meetings and with expectations around responses. ****Follow guidance on Meetings!
• Be transparent about your availability. We support flexible work schedules, keep your Slack status and Google calendar up to date to let teammates know when they should expect you online.

We use quite a few tools to stay in touch!

A majority of our internal communication will happen on Slack. If you need to connect with a teammate urgently, please reach out via phone call or text/whatsapp. Email is used primarily to communicate with people outside the organization.

Slack Guidelines

We use Slack as our go-to conversation space for internal communication. We have all our day-to-day conversations, both formal and informal, on the platform.

Notion

Our internal intranet! The platform (if you're reading this you're already here 🙂) contains key organizational knowledge and information.

Zoom

Video conferencing platform, a paid account for larger group or external facing calls. Most team leads have licensed accounts.

Google Workplace

Suite of productivity and collaboration tools including our drive, email, calendar, meet, google docs and slides.

Github

Code manager and issue tracker. Code is managed in various repositories.

Asana

Our project and task management platform, create to do lists and track project timelines.

Questions? Reach out to #internal-ops.