About Africa's Pocket

Africa’s Pocket is your one-stop shop to learn about, plan for and act on your finances. We are leveraging technology to make investment opportunities accessible so that more Africans can build generational wealth.

What we're looking for:

➡️ Key Objective:

➡️ Over 6 months, you’ll have the opportunity to:

• Be a player in Africa's Pocket's growth through improved customer success and user acquisition
• Partner with the CEO and Marketing team to create strategies for customer acquisition
• Work independently and gradually learn how to problem solve unique customer situations
• Learn all of our programs, policies, and decision-making process so you can exercise good judgment in a variety of customer support and sales situations

We're looking for someone who:

• Has strong written and verbal communication skills with clients and team members
• Has strong capacity for empathy with a genuinely helpful and supportive spirit. Past customer service experience is a bonus.
• Is a problem-solver with ability to look at customer situations objectively and fair, while remaining calm and professional under pressure.
• Is comfortable learning new online communication platforms and softwares.
• Has excitement for helping Africans become better at managing their money and recognize their own potential through our courses.
• Is able to toggle between independent work and collaborating with a team.
• Is agile and excited to learn as you adapt to the ever changing nature of a small but high-growth business.
• Wants to work from home in your pyjamas with an amazing team with a huge mission!