Authorizing Integration

When you initially click on Intercom to set up the integration you will be required to authorize Foqal to access your Intercom account and allow the systems to interact with each other. Click Authorize.

Configure Integration

The only configuration available with Intercom is the Welcome Message.

Welcome message - When a new ticket is created, it is also created in Intercom. The welcome message is displayed in the Agent and can be personalized using a few different variables.

• {{NAME}} - Will be replaced by the user's name.
• {{FIRST_NAME}} - Will be replaced by the user's first name.
• {{LAST_NAME}} - Will be replaced by the user's last name.
• {{TICKET_URL}} - Will be replaced with a link to the ticket in Intercom.

Example Welcome Message:

Mr. {{LAST_NAME}}, we have created a ticket for you. Click here to view it: {{TICKET_URL}}