When cars get damaged and are brought to a bodyshop for repair, the vehicle owner is often insured for the repairs and also entitled to a replacement vehicle. For this reason, many bodyshops have their own rental division or rental companies partner up with bodyshops as an extra revenue channel.
In this article, we provide a short breakdown of how HQ can be configured to handle these type of rentals. There are 3 key differences:
The insurance company will often have a budget for the replacement vehicle that is based on calendar days as opposed to 24 hours. This is beneficial for the rental company, because a rental from June 1st 9AM, until June 2nd, 9 AM would be considered a 2-day rental, whereas it would be considered a 1-day rental when using the 24-hour method.
You can learn how to enable calendar day pricing here or you can simply raise a support ticket.
If the insurance company is going to pay for the rental, the rental company needs to receive the insurance details from the customer (insurance company, policy number, claim number etc).
All these extra fields can be added to the contact form that is shown on step 4 of the booking process. The easiest way to get this done is to create a support ticket where you request to add the specific fields.
In order for the insurance company to pay for the rental, they will often require to send an invoice (that is different from the rental agreement). The HQ system offers the functionality to customize 2 types of documents. The default names for these documents in the system are "rental agreement" and "return receipt".
The "return receipt" can be customized to show all the information that is needed for the insurance company. If you already have an example of how you want the invoice to look, simply create a support ticket and our team will set it up.
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