📖 Eintik Partner Support Guide

Welcome to the official support portal for Eintik Technologies. This guide explains how to submit technical tickets for PHASEYE and NEXTSPOT products and how to monitor their progress in real-time.

1. Submitting a New Ticket

To log a hardware or software issue, use the Eintik Tracker Form. Please fill out the following fields:

• Subject: Provide a clear "headline" (e.g., PHASEYE-S Calibration Error).
• Partner Email: Important. Use your registered business email. This is the key you will use to track your status later.
• Product Line & Type: Select the specific product (e.g., PHASEYE) and the nature of the issue (e.g., Hardware Issue).
• Subject Description: Be detailed. Include serial numbers and steps taken before the error occurred.
• Media Upload: Attach photos or short videos of error codes or physical damage (Max 5MB).

2. Tracking Your Submission Status

You do not need to log in to check your status. The database is live and updates instantly.

1. Go to the "Track Your Submissions" section at the bottom of the Tracker Page.
2. Enter your Partner Email.
3. Click Track Status.
4. The Status Table:
   • Product: Shows the specific unit (e.g., PHASEYE-S).
   • Subject: Your ticket headline.
   • Status: Displays if your ticket is PENDING, IN PROGRESS, or COMPLETE.

3. Portal Navigation

• Submit Another: After a successful submission, click the "Submit Another" link if you have multiple issues to report.
• Quick Return: Use the black ↺ Return to Tracker button in the sidebar to jump back to the form at any time.