On desktop - Please click on "OPEN AS PAGE" in the upper-left corner to expand the view.
You can see the shorter version of this case on my Behance here.
How to improve Transferwise’s customer support page
Redesign of the support page for personal use and deployment of a live chat.
This is the Level 0 case study of Aela's Master Interface Design Bootcamp.
The study's purpose is to make the student more familiar with UX concepts and methods.
Because it was a study case, I’ve only used methods that didn’t require any money.
This case study was about creating or improving the support page for some well-known brand active in the market. The page had to be designed for desktop, focused on standard page formatting. It didn't need responsive design or mobile version.
I choose TransferWise, a digital platform that is an alternative to an international bank account.
I developed this study all by myself.
In order to improve the quality of my design, I’ve received feedback from Aela’s mentors.
I used the Double Diamond approach.