đź“Ť Geography
Targeting U.S.-based tech orgs and globally dispersed hybrid teams—Salesforce integration accelerates Slack adoption wherever CRM is core.
🛠️ Platform
Slack desktop and mobile, now with expanded AI features and Salesforce Channels integration across all subscription tiers
🗓️ Timeline
-June 17, 2025: rollout of AI summarization (conversations, threads, huddles) across paid plans
-June 13, 2025: Tableau Next embeds in Slack; Salesforce Channels general availability begins
🎯 Goal
Boost DAU and satisfaction by simplifying message management, reducing context switching between CRM and Slack.
🤝 Mission Alignment
Slack’s vision as a “work operating system” is deepened by AI summarization and CRM workflow connectivity
| Human-Centered Value | Business Goal |
|---|---|
| Save time and cognitive effort with automated recaps of conversations, threads, and huddles | Increase DAU, engagement, reduce churn |
| Integrate CRM context into Slack via Salesforce Channels + Tab UI + quick actions | Differentiate from other MCPs, strengthen enterprise value proposition |
| Enable data-driven discussion through Tableau Next analytics and Agentforce suggestions | Drive enterprise adoption, expand ARR, support sales workflows |
| Maintain user control/security with admin configurability and no added cost in paid plans | Build trust, minimize friction, reduce upgrade hesitancy |