Review bot replies directly in the chat and provide feedback using thumbs up or thumbs down.

Provide Feedback

After selecting thumbs down, Chatlyst opens a training feedback prompt. Use it to explain what went wrong and provide the correct response. Complete all required fields before submitting the training ticket.

Step 1: Feedback

1. Select thumbs up (Positive) or thumbs down (Negative).
2. To change the selection, choose the other option.
   • Positive (thumbs up): No further action. No training ticket is created.
   • Negative (thumbs down): Complete the training ticket and provide the required details.

Step 2: Response

Provide the correct response, or clearly explain what is incorrect about the bot’s answer. Use plain language and focus on what needs to change.

• Suggested template: Describe the incorrect behaviour and why it is a problem, then describe the correct behaviour and what the reply should include. In this example: Do not only mention the [info@smither.com] email address. Ask the customer to visit our official website at [www.smither.com],

Step 3: Submission

1. Select the documents to train.
2. Use the search bar to find documents, or select from the list.
   • Select more than one document when the feedback relates to multiple sources.
3. Select Submit Training to send the ticket for processing.
   • In this example, the document selected for training is Ticket Handling SOP.

After submitting a training ticket, it appears in the Training Area under Active Tickets.