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Ike Friday Clement
Customer Success Leader · Revenue Driver
Global Remote · UTC+1 · US/EU/APAC coverage · Open to visa sponsorship
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At a glance
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Snapshot
Customer Success / Technical Support / Revenue Growth professional with 4+ years turning complex B2B accounts into loyal revenue streams across US, EU, and APAC markets — combining CRM automation, structured mentorship, and data-backed relationship management.
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Contact
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Key metrics
| ARR secured |
$180K+ |
| CSAT sustained |
95%+ |
| Churn |
0% for 13 months |
| Hours reclaimed |
1,040+ (Python + SQL) |
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Impact
Outcome-first highlights with measurable results.
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- $180K+ ARR secured — Built Salesforce-driven health score modeling, strengthened executive sponsor engagement, and ran proactive renewal acceleration across 40+ enterprise accounts.
- Zero churn (13 consecutive months) — Delivered 200+ monthly B2B interactions using Zendesk SLA automation and structured escalation playbooks.
- 35% productivity lift — Replaced 20+ hours/week of manual Salesforce data entry with Python + SQL automation pipelines, cutting errors by 40% and delivering full ROI within Q1.
- $30K+ monthly expansion pipeline — Mapped revenue triggers in HubSpot and deployed automated Zendesk ticket routing sequences.
- 90% team uplift in 90 days — Engineered a 12-week mentorship program for 8 teammates, reducing ramp time by 40% below benchmark and sustaining results for 6+ months with zero attrition.
- 25% admin time saved (healthcare) — Reduced per-encounter documentation time from ~18 to ~14 minutes across 500+ monthly patient encounters at 3 clinical sites while maintaining 100% HIPAA compliance.
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Experience
- Salary.com · Client Consultation & Support Supervisor (Remote) — Sep 2025 → Present
- PJEK Enterprise · Customer Success Manager & BDR (Remote) — Jul 2024 → Aug 2025
- AQuity Solutions · Medical Scribe & Remote Documentation Specialist (Contract) — Mar 2024 → Nov 2024
- Sikaddi Integrated Services · Data Analyst & Customer Support Lead (Hybrid) — Apr 2020 → Dec 2023
Projects
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CRM Automation: Python + SQL Reporting Pipeline
- Goal: Reduce manual reporting and improve data accuracy.
- What I did: Built Python ETL + SQL scripts to automate recurring reporting and operational dashboards.
- Tools: Python, SQL, Excel (and CRM exports)
- Impact: Replaced 20+ hrs/week manual work, boosted output 35%, reduced errors to <1%, reclaimed 1,040+ hours annually.
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Customer Success Health Scoring & Renewal Acceleration
- Goal: Improve retention and renewal velocity.
- What I did: Implemented Salesforce health scoring to flag risk 45 days early; operationalized proactive renewal workflows.
- Tools: Salesforce
- Impact: $180K+ ARR secured; renewals accelerated 15%; NPS improved by 18 points.
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Skills